Privacy Policy – lutenook.com

Issued by: EASY RESOLVE PTE. LTD. registered at 21 WOODLANDS CLOSE, #04-30, PRIMZ BIZHUB, SINGAPORE 737854 (“we”, “us”, “our”).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website lutenook.com (the “Site”) or purchase our loungewear products. By using the Site or placing an order, you agree to the practices described below.

1. What Personal Data We Collect

We only collect data that’s necessary to serve you—no extra, unnecessary information. The main types include:

Order & Shipping Data: Name, shipping address, contact number, email address (to process orders and deliver products).

Payment Data: Credit/debit card details or PayPal account info (collected via our encrypted payment partners—we never store full payment details ourselves).

Account Data: If you create an account, we collect your email, password (hashed for security), and order history (to make future purchases easier).

Browsing Data: IP address, browser type, pages you visit on the Site, and time spent (to improve Site performance and understand user needs).

2. How We Use Your Personal Data

We use your data only for the following purposes—never for unstated reasons:

Process and deliver your orders (e.g., share shipping details with couriers like SingPost or DHL).

Provide customer support (e.g., respond to your emails about order issues or returns).

Send important updates (e.g., order confirmations, shipping alerts, or changes to our policies).

Share marketing info (e.g., new loungewear collections or discounts) only if you opt in (you can unsubscribe anytime by clicking “Unsubscribe” in our emails).

Improve the Site (e.g., fix bugs or add features based on browsing data).

3. Who We Share Your Data With

We never sell your personal data to third parties. We only share it with trusted partners who help us serve you—and we require them to protect your data:

Payment processors (e.g., Stripe, PayPal) to handle secure payments.

Courier services (e.g., SingPost, DHL) to deliver your orders.

IT service providers (e.g., website hosts) to keep the Site running—they only access data needed for their work.

We may also share data if required by law (e.g., to comply with Singapore court orders or regulatory requests).

4. How We Protect Your Personal Data

We take data security seriously and use practical measures to keep your info safe:

Encrypt sensitive data (e.g., payment details) using industry-standard SSL technology.

Limit access to your data—only team members who need it (e.g., customer support for order help) can view it.

Regularly update our security systems to fix vulnerabilities.

While no system is 100% secure, we work hard to minimize risks. If a data breach occurs, we’ll notify you and relevant authorities (as required by PDPA) within 72 hours.

5. Your Rights Over Your Personal Data

Under Singapore’s PDPA, you have the right to control your personal data. You can:

Access your data: Ask to see what personal data we hold about you (email us to request this).

Correct your data: Update incorrect info (e.g., a wrong shipping address) via your account or by emailing us.

Delete your data: Request to delete your account and associated data (note: we may keep basic order records for tax or legal purposes).

Withdraw consent: Opt out of marketing emails or stop us from using your data for non-essential purposes (email us to do this).

To exercise these rights, email us at [email protected]. We’ll respond within 3 business days and fulfill your request as soon as possible.

6. How Long We Keep Your Personal Data

We keep your data only as long as needed:

Order and shipping data: Retained for 1 year after your order is completed (to handle returns or tax checks).

Account data: Retained as long as your account is active—if you delete your account, we’ll remove your data within 30 days.

Browsing data: Retained for 6 months (then anonymized, so it can’t be linked to you).

7. Children’s Data

We don’t intentionally collect personal data from children under 13. If you’re a parent/guardian and think your child’s data was collected by mistake, email us—we’ll delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy occasionally (e.g., to comply with new laws). When we do, we’ll post the revised version on the Site with a new effective date. We’ll also email you if the changes are significant.

9. Need Help?

If you have questions about your data (e.g., how to access it or report a security concern), email us at [email protected]. We respond within 1–2 business days and will help resolve your concerns.

Thank you for trusting us with your data—we respect your privacy and will always protect it.