Terms Of Service – lutenook.com

Issued by: EASY RESOLVE PTE. LTD. with registered address at 21 WOODLANDS CLOSE, #04-30, PRIMZ BIZHUB, SINGAPORE 737854 (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website lutenook.com (the “Site”) and purchase of loungewear products (“Products”) from us. By accessing the Site or placing an order, you (“you”, “your”) agree to be bound by these Terms. We recommend reviewing them carefully.

1. Introduction

We operate as an online retailer of men’s and women’s loungewear, serving international consumers. These Terms outline our mutual rights and obligations, compliant with Singapore’s Digital Transactions Act, Consumer Protection Act, and Personal Data Protection Act (PDPA) . Additional policies (e.g., Privacy Policy) linked herein form part of these Terms.

We may update these Terms occasionally to reflect regulatory changes or business needs. Updates will be posted on the Site with a revised effective date; continued use of the Site constitutes acceptance of the new Terms .

2. Account Terms

2.1 Eligibility

You must be at least 18 years old or have parental/guardian consent to create an account. By registering, you confirm you have the legal capacity to enter into contracts .

2.2 Account Responsibility

You are responsible for maintaining account password confidentiality and all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized access. We will not be liable for losses arising from unreported account breaches .

2.3 Account Information Accuracy

Provide true, current contact details (email, shipping address) for order processing. We may cancel orders if information is inaccurate or incomplete.

3. Orders & Payments

3.1 Order Placement

When you submit an order, you make a binding offer to purchase Products. We reserve the right to accept or decline orders (e.g., if Products are out of stock, pricing errors occur). An order is confirmed only when we send a shipping confirmation email .

3.2 Pricing & Taxes

All prices are displayed in [Insert Currency] and exclude applicable taxes (e.g., Singapore GST for local orders) and international duties. You are responsible for customs fees, tariffs, or taxes imposed by your country .

We strive for price accuracy, but if a typo causes underpricing, we will notify you to reconfirm or cancel the order.

3.3 Payment Security

We use encrypted payment processors to protect your financial data. By paying, you warrant the payment method is yours or used with permission. Failed payments may result in order cancellation .

4. Shipping & Delivery

4.1 Delivery Scope

We ship to international destinations as listed on the Site. Delivery times (3–14 business days) vary by location and are estimates only; we are not liable for delays caused by customs, weather, or third-party couriers .

4.2 Delivery Confirmation

We track shipments via courier-provided tracking numbers. A signature (or designated receipt) at delivery confirms successful receipt. For “no-signature required” options, we are not responsible for lost items after courier confirmation .

5. Returns & Refunds

We uphold Singapore’s consumer protection standards and aim to resolve issues fairly :

5.1 Eligible Returns

You may request returns/refunds within 7 days of delivery if:

Products are defective, damaged, or not as described (e.g., wrong size/color);

You received an incorrect item;

Items are unused with original packaging.

Customized Products or items with hygiene seals broken (e.g., underwear) are non-returnable unless defective.

5.2 Return Process

Email us at [email protected] with your order number and reason for return;

We will respond within 48 hours to approve and provide return instructions;

Ship items back (you bear initial shipping costs, except for our errors);

We inspect returned items within 3 business days and process refunds/store credit within 5–7 business days.

5.3 Refund Exceptions

For orders under SGD 10 (or equivalent), we may issue refunds without requiring item return ;

Shipping costs are non-refundable unless the issue is our fault;

Refunds are credited to the original payment method.

6. Product Information

We strive to display accurate Product details (sizing, materials, images) but cannot guarantee perfect color matching due to screen variations. Sizing charts are for reference—contact us for fit guidance before purchasing .

All Product descriptions comply with Singapore’s Protection from Online Falsehoods and Manipulation Act (POOMA), with no misleading or exaggerated claims .

7. Data Privacy

We handle your personal data (name, contact, payment info) in compliance with PDPA :

We collect data only to process orders, provide support, and send updates (you may opt out of marketing emails);

We never sell your data to third parties without consent;

For data access/correction, or to report breaches, email us—we will respond within 72 hours as required by law ;

Cross-border data transfers (if applicable) meet PDPA’s “equivalent protection” standards.

8. Intellectual Property

All content on the Site (text, images, logos, Product designs) is our intellectual property or licensed to us. You may not copy, distribute, or modify this content without written permission .

User-generated content (e.g., reviews) grants us a non-exclusive license to use, display, or modify it for Site purposes.

9. Prohibited Uses

You agree not to:

Use the Site for fraudulent or illegal activities;

Upload malware, spam, or defamatory content;

Attempt to hack or disrupt the Site’s security;

Resell Products for commercial gain without authorization.

10. Limitation of Liability

To the extent permitted by Singapore law :

We are not liable for indirect losses (e.g., lost profits, inconvenience) from order delays, Product issues, or Site downtime;

Our total liability for any claim is limited to the total amount paid for the relevant order;

We are not responsible for third-party courier errors or customs delays.

11. Termination

We may suspend/terminate your account or access to the Site if you violate these Terms. You may close your account at any time by emailing us. Termination does not affect ongoing orders or refund obligations.

12. Governing Law & Disputes

These Terms are governed by Singapore law. We aim to resolve disputes amicably—contact us first to discuss issues. If unresolved, disputes will be submitted to mediation in Singapore before arbitration .

13. Miscellaneous

If any Term is unenforceable, the rest remain valid;

We do not waive rights if we delay enforcing these Terms;

For questions about these Terms, email [email protected]—we respond within 1–2 business days.

Thank you for trusting EASY RESOLVE PTE. LTD. We value your business and are committed to transparent, fair service.