Returns Policy

At EASY RESOLVE PTE. LTD., we want you to be satisfied with your loungewear purchase. This Returns Policy explains how to request a return or refund—simple, fair, and aligned with Singapore’s consumer protection standards.​

1. Eligibility for Returns​

You may request a return or refund within 7 calendar days of receiving your order if:​

• The product is defective (e.g., broken seams, faulty zippers) or damaged during shipping;​

• The product does not match the description on lutenook.com (e.g., wrong size, incorrect color);​

• You received an item you did not order.​

To be eligible:​

• Items must be unused, unwashed, and in their original packaging (with tags intact);​

• You must provide your original order number (found in your order confirmation email).​

2. Items We Cannot Accept Returns For​

For hygiene and quality reasons, we cannot process returns for:​

• Loungewear with broken hygiene seals (e.g., underwear, sleepwear with protective liners);​

• Custom-made or personalized items (unless they are defective);​

• Items that have been used, washed, or damaged by you;​

• Orders where the 7-day return window has passed.​

3. How to Request a Return​

Follow these 4 simple steps:​

1. Email Us: Send a request to [email protected] with:​

• Your order number;​

• Photos of the item (showing defects, damage, or mismatch, if applicable);​

• Reason for return (e.g., “wrong size” or “defective seam”).​

2. Wait for Confirmation: We will reply within 48 hours with:​

• A return approval;​

• Instructions on where to ship the item (our Singapore return address or a regional partner, depending on your location).​

3. Ship the Item: Send the item back using a trackable courier (keep the tracking number for reference).​

• For returns due to our error (e.g., wrong item), we will reimburse your shipping costs (provide a copy of your shipping receipt).​

• For other eligible returns (e.g., wrong size chosen by you), you will cover the shipping costs.​

4. We Inspect & Process: Once we receive the item, we will inspect it within 3 business days. If approved, we will start your refund.​

4. Refund Details​

• How You’ll Get Your Money: Refunds are credited to your original payment method (e.g., credit card, PayPal).​

• Processing Time: Refunds take 5–7 business days to appear in your account (depending on your bank or payment provider).​

• What’s Refunded: We refund the full price of the eligible item. Shipping costs for the original order are only refunded if the return is due to our error.​

5. Need Help?​

If you have questions about returns (e.g., tracking your returned item, checking refund status), email us at [email protected]. We respond within 1–2 business days and will help resolve any issues quickly.​

Thank you for choosing our loungewear—we’re here to make sure you’re happy with your purchase!